Orders take two business days to ship; please keep in mind delays may happen due to demand and inventory issues. We do our best to notify you if such a case arises.

Pre-orders take two weeks to ship.
If you have regular items & pre-order items under the same purchase, we will follow pre-order times.


Click here to begin a return, exchange, or report a missing item. 

We have a 30-day return policy in exchange for STORE CREDIT, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Click here to begin a return. If your return is accepted, we will apply to your account the total value in credit for your next shop.

You can always contact us for any return question at

  • All items are non-refundable. Since our products are packed and/or made to order, they are not refundable. We only offer STORE CREDIT at the moment.
  • We limit EXCHANGES. Our items are made in small batches to ensure that shipping is faster.
    If you need to exchange something, we will only be able to provide STORE CREDIT after receiving the item back to the office. That way if the item is still in stock, you can place a new order or use your value for any other items.
  • Return labels. Return labels are only provided to clients if the shop made a mistake.
  • In case the client wants to return an item for personal reasons, the client has to cover the label costs.
  • At the post office, labels cost between $5-$8.

Customs & fees for international package

Packages may or may not get stuck in customs.
Lady Loteria is not responsible for it nor can refund the fee or do anything to change it.
We make sure that no packages have any prices exposed on the outside in order to make transition easier.

Lost Package If in the event of a package being delivered with receipt proof from USPS through a tracking number but somehow is stolen / lost , store is not responsible to offer any refunds or replacement. For packages that got lost within USPS warehouse and it shows not being delivered to the doorstep – store will either refund or replace the package at no cost after 30 days unclaimed.

  • Package Damaged. If damaged by USPS delivery, store will ask for package to be sent back and then will issue a refund or a replacement.